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ERP ATLASAPPNEURALGrowthP2Reference
Retail Customer Support
Full nameGrocery Retail Retail Customer Support Micro ERP
Requests, assignments, job progress, consumed parts and service charges need one record.
Application configurations3
Extension mappings6
LifecycleReference
About this erp
Purpose and scope
Requests, assignments, job progress, consumed parts and service charges need one record.
Connected workflows
- Customer requests
- staff assignment
- resolution evidence
- accepted closure
- Source
- ERP_Full_Hierarchy_Catalogue.html
- Family
- Service tickets and job cards
- Family ID
- service
- Configuration scope
- Industry operations
- Standalone scope
- Own customers, assets, service types, technicians. Run customer requests, staff assignment, resolution evidence, accepted closure. Maintain record history and role permissions.
- Core records
- Customers, assets, service types, technicians
- ERP connections
- Scheduling, parts inventory, billing
- Primary workflow
- Customer requests → staff assignment → resolution evidence → accepted closure
- Readiness
- Source-defined reference configuration; runtime unverified.
AI brief
What it is, when to use it, how to start
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Connected catalog
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3 linked records
Application
Retail Customer Support: Service Desk
Full nameGrocery Retail Service Desk App
Register requests, estimate work and allocate a service owner.
ApplicationRetail Customer Support: Technician Job
Full nameGrocery Retail Technician Job App
View allocated jobs, record work and submit completion evidence.
ApplicationRetail Customer Support: Customer Service
Full nameGrocery Retail Customer Service App
Request service, approve estimates and review job status and bills.