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ERP ATLASAPPNEURALGrowthP2Reference
Customer Support Operations
Full nameE-commerce Customer Support Operations Micro ERP
Requests, assignments, job progress, consumed parts and service charges need one record.
Application configurations3
Extension mappings6
LifecycleReference
About this erp
Purpose and scope
Requests, assignments, job progress, consumed parts and service charges need one record.
Connected workflows
- Customer enquiries
- issue assignment
- resolution evidence
- support closure
- Source
- ERP_Full_Hierarchy_Catalogue.html
- Family
- Service tickets and job cards
- Family ID
- service
- Configuration scope
- Industry operations
- Standalone scope
- Own customers, assets, service types, technicians. Run customer enquiries, issue assignment, resolution evidence, support closure. Maintain record history and role permissions.
- Core records
- Customers, assets, service types, technicians
- ERP connections
- Scheduling, parts inventory, billing
- Primary workflow
- Customer enquiries → issue assignment → resolution evidence → support closure
- Readiness
- Source-defined reference configuration; runtime unverified.
AI brief
What it is, when to use it, how to start
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Connected catalog
Explore the composition
Follow each relationship to its full catalog record.
3 linked records
Application
Customer Support Operations: Service Desk
Full nameE-commerce Service Desk App
Register requests, estimate work and allocate a service owner.
ApplicationCustomer Support Operations: Technician Job
Full nameE-commerce Technician Job App
View allocated jobs, record work and submit completion evidence.
ApplicationCustomer Support Operations: Customer Service
Full nameE-commerce Customer Service App
Request service, approve estimates and review job status and bills.